We support you every step of the way.
24/7/365 Call Centre
Our customers receive free 24/7 telephonic support that guarantees fast turnaround times. Our Call Centre is well equipped, staffed with trained personnel using automated systems and best practice procedures for the command and control of our field technicians.
Onsite Field Technicians
We have a national footprint of over 100 onsite field technicians operating out of 26 points of presence that are located countrywide. Our onsite field technicians are supported by technical and operational specialists to ensure fast and reliable support. At Cash Connect, every effort is made to ensure maximum uptime of your device.
Online Client Portal
Our free online client portal (Webflo) allows you to view a snapshot of your cash deposits (real-time) and offers easy to use record of historic financial transactions, deposit and settlement trends and analyses. This online administrative aid enables you to stay connected and fully informed anywhere, anytime. By making use of the dashboard, you can view the cash value in your vault for single or multi-store environments as well as the cash drops by teller or shift. You can even receive SMS and email notifications of key transactional events. Read More…
Onsite Assistance and Training of your staff
Each customer is allocated to a Client Relations Executive (CRE) who will perform regular onsite visits. Our CRE’s provide onsite training and assist in resolution of any queries as part of their regular call cycle. We are here to support your journey with the Cash Connect family every step of the way.
Newsletters and ‘How-to’ bulletins
We provide you with relevant and topical quarterly newsletters. In addition, our practical ‘how-to’ documents will assist you to get the best out of your device and make your business life easier.
Expect an exceptional service experience
Cash Connect is a proudly South African business. There are certain beliefs we share and equally hold sacred. One such belief is that our retail sector deserves to trade in a crime-free space. They deserve security and peace of mind; and not just for the sake of financial well-being, but for the greater good of their staff, their customers and ultimately our national prosperity.
At Cash Connect we believe that we can enable businesses to manage their cash securely and efficiently. And, we do so in spite of the fact that we exist within a society where crime and armed robbery is a norm. Currently, on the average, there are 52 violent robbery attacks daily on South African businesses. As a result, and at a too-great-a-cost, our retail sector is digging deeper and deeper to safeguard its earnings, customers and employees.
That is the reality that inspires us at Cash Connect.
We have a responsibility to reduce business crime. We’ve been doing this since 2006; for 10 years now, we have pioneered the drive to create a crime-free trading environment for South African retailers.
Cash Connect offers more than just a tin box to safeguard your hard-earned money. We offer an all-inclusive, value guaranteed, cash management solution. Inspired by the goal to reduce crime in business, and to be the leader in the cash payments space. Our technology and processes have conclusively proven to be a comprehensive deterrent to robbery and burglary. And, we are making the retail sector’s business life easier and safer.
But we are not just about leading edge technology and top end management systems. We believe in promoting a performance culture which seeks to deliver an exceptional customer experience. One of the world’s most successful entrepreneurs, Richard Branson once said that customers shouldn’t just think of our business as a place to buy a product or use a service, it should be a fun place to be. And we strive for this ideal.
The hallmark of all our endeavour at Cash Connect centres on working very hard to build a relationship of mutual trust, respect and dependability with our staff, clients, service providers and business partners. The measure of our success is when our business associates become our friends.
South Africa is a very special place facing many significant challenges. We at Cash Connect belong to those who passionately believe that we can make a meaningful contribution towards a safe and prosperous future for all.